I’ve just placed an order. When will it be dispatched?
Please allow 1–3 business days for order processing and production before your order is shipped.

How long does delivery take?
Orders are sent via DHL. International orders are dispatched from various fulfilment centres.
Uncontrollable circumstances (natural disasters, public holidays, weather, etc.) may cause delivery delays. Most parcels arrive on time, but delays can occur with our carriers. For this reason, we cannot guarantee an exact delivery date – delivery is the responsibility of the shipping company.

Will I receive a tracking number?
We provide tracking for every order. Tracking information becomes available as soon as your product has been shipped.
If you have received your tracking number and need help tracking your parcel, please click here (refer to the website for the link).

Can I cancel my order?
You can cancel your order free of charge! You must request the cancellation within 24 hours of placing the order for it to be effective. If the item has already been shipped, please email us at info@shopgloballya.shop with the subject line “CANCEL”.

I ENTERED THE WRONG ADDRESS!
If you’ve made a typo or your address was auto-filled incorrectly, simply reply to your order confirmation email with the correct details. You can also notify us immediately at info@shopgloballya.shop. If the address is wrong, we can correct it within 24 hours.

MY ITEM ARRIVED DAMAGED
We pack every item with extra padding. Even so, our customers report that roughly 1 in 1,000 products arrives damaged due to postal service issues.
If this happens to you, please contact us with:
– Your order number
– A photo of the damaged product
Once we receive these, we’ll be happy to send you a replacement product at no extra cost.

I HAVE A QUESTION THAT HASN’T BEEN ANSWERED. CAN YOU PLEASE HELP?
If we still haven’t addressed your question, please get in touch. We’ll do our best to reply within 24 hours.